Privacy Policy

1. Information We Collect

Account information: When you register, we collect your name, email address, and a hashed password. We also store your language preference and course progress.

Health-related information: During onboarding and throughout the course, you may share information about mental health challenges you are working on (e.g., anxiety, OCD, phobias). You may also complete symptom questionnaires that produce a numerical score.

Conversation data: Your chat messages with our AI assistant Diana are stored to maintain conversation continuity and track your course progress. Chat transcripts are retained for a limited period and may be reviewed by authorized staff to improve AI accuracy.

Payment information: Payment processing is handled entirely by Stripe. We store your Stripe customer ID, subscription status, and payment dates, but we never see or store your credit card number.

Automatically collected data: We collect IP addresses, browser type, and browsing patterns through cookies and server logs for site operation, analytics, and security purposes.

2. How We Use AI to Process Your Data

Our Service uses a third-party AI provider to deliver personalized CBT guidance through the Diana chatbot. When you chat with Diana, the following data is sent to the AI provider:

Sent to AI: Your first name only, your stated problem areas (e.g., "anxiety"), your conversation messages, your course progress, and your language preference.

Never sent to AI: Your last name, email address, phone number, payment information, or any other personally identifiable information beyond your first name.

The AI provider processes your data solely to generate responses within our application. We do not permit the AI provider to use your data for training their models.

3. How We Use Your Information

We use your information for:

3.1. Providing the CBT self-help course and AI-powered chat guidance;

3.2. Tracking your course progress and delivering personalized content;

3.3. Processing payments and managing your subscription;

3.4. Sending service-related communications (e.g., password resets, payment receipts);

3.5. Improving the Service through aggregated, anonymized analytics;

3.6. Complying with legal obligations;

3.7. Periodically reviewing chat transcripts to monitor and improve AI response quality and accuracy. Reviews are conducted by authorized staff only and are subject to strict confidentiality obligations.

4. Data Sharing

We share your data only with:

AI provider: To power the Diana chatbot (limited data as described in Section 2);

Stripe: To process payments;

Analytics providers: Aggregated, anonymized usage data for site improvement;

Legal requirements: When required by law, court order, or to protect our legal rights.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal data for the duration of your account. You may delete your account at any time (see Section 7). Upon account deletion, all personally identifiable information (PII) — including your name, email address, conversations, and notes — is permanently deleted. No PII is retained after deletion.

Certain non-identifying, aggregated data — such as age range, gender, symptom categories, and questionnaire scores (without any PII) — may be retained for the purposes of evaluating program effectiveness, service improvement, and research. This data cannot be used to identify you. Payment records are retained as required by tax and accounting law.

6. Data Security

We implement reasonable security measures to protect your data, including encryption at rest on our servers, secure HTTPS connections, and hashed passwords. However, no system is completely secure, and we cannot guarantee absolute security against unauthorized access.

7. Your Rights

Account deletion: You may delete your account at any time from your account page. This permanently deletes all personally identifiable information (name, email, conversations, and notes). Non-identifying aggregated data (age range, gender, symptom categories, questionnaire scores) and anonymized payment records may be retained as described in Section 5.

Data access: You may request a copy of your personal data by contacting us.

Consent withdrawal: You may withdraw your consent for AI processing at any time by deleting your account.

Cookie preferences: You may manage your cookie preferences through the cookie settings banner on our site.

8. Cookies

We use cookies for:

Necessary cookies: Required for site functionality (authentication, preferences);

Analytics cookies: To understand how visitors use our site;

Marketing cookies: For targeted advertising (only with your consent).

You can manage your cookie preferences through the cookie consent banner. For visitors in the EU/EEA/UK, non-essential cookies are disabled by default until you opt in.

9. Important Disclaimers

Self Help Doctor is an AI-powered educational self-help tool. It is not a substitute for professional mental health treatment, therapy, or medical care. If you are experiencing a mental health crisis, please contact your local emergency services or visit BetterHelp.com to connect with a licensed therapist.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a notice on our website. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact

All rights reserved. Last updated: March 2026